PRIVACY POLICY

This Privacy Policy describes how TeamUP Agency and Krowd.com ("Krowd," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use our AI chatbot platform, participate in contests and promotions, and interact with our services at participating venues.

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, date of birth (month/day for age verification)
• Profile Information: Favorite team, favorite drinks, food preferences, and other preference data
• Contest Participation: Game predictions, check-in data, contest responses, and related activity
• Communications: Messages sent through our chatbot system, customer service inquiries, and feedback

2.2 Information We Collect Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on platform, click patterns, interaction history
• Location Data: When you use QR codes or NFC cards at participating venues
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze platform usage

2.3 Information from Third Parties

• Social Media: If you connect through social media platforms, we may receive basic profile information
• Venue Partners: Check-in data and participation information from participating bars and restaurants

3.1 Primary Uses

• Platform Operations: Provide and maintain our AI chatbot services
• Contest Administration: Manage contests, determine winners, and distribute prizes
• Communications: Send platform updates, contest notifications, and customer service responses
• Personalization: Customize your experience based on preferences and behavior

3.2 Marketing and Promotions

With your explicit consent, we use your information to:

• Send promotional offers from participating venues and brand partners
• Deliver targeted advertisements and special deals
• Provide personalized recommendations for food, drinks, and entertainment

3.3 Analytics and Improvement

• Analyze platform usage to improve services and user experience
• Conduct research and development for new features
• Monitor platform performance and security

4.1 Participating Venues

We share relevant information with participating bars and restaurants including:

• Waterbar San Diego and Bub's San Diego
• Check-in data, contest participation, and preference information
• Information necessary for prize distribution and promotional activities

4.2 Service Providers

We work with third-party service providers including:

• Chatbot Builder AI: Core platform functionality and automation services
• Email and SMS Providers: Communication delivery services
• Analytics Services: Platform performance and usage analysis

4.3 Brand Partners and Advertisers

With your opt-in consent:

• We may share aggregated, non-personally identifiable information.
• We facilitate promotional communications from brand partners.
• We do not sell your personal information to third parties.

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect the rights, property, or safety of Krowd, users, or others

5.1 Contest Data

In accordance with California regulations, contest-related data is retained for **three (3) years** from the contest end date.

5.2 General Account Data

We retain your personal information for as long as your account remains active or as necessary to provide services.

California residents have the following rights under the California Consumer Privacy Act:

6.1 Right to Know

You can request to know what personal information we collect, use, and share.

6.2 Right to Delete

You can request the deletion of your personal information, subject to certain legal exceptions.

6.3 Right to Opt-Out

We do not sell personal information. You can opt-out of promotional communications at any time.

6.5 Exercising Your Rights

To exercise your California privacy rights, email us at: **info@krowd.com** with "California Privacy Request" in the subject line.

By using our platform, you may opt-in to receive promotional communications via email, text message, push notifications, and direct messages.

7.2 Opt-Out Procedures

You can opt-out at any time by:

• Clicking "Unsubscribe" in emails.
• Replying "STOP" to text messages.
• Emailing info@krowd.com with "Unsubscribe" in the subject line.

We implement industry-standard security measures, including **encryption**, to protect your information. However, no method of transmission is 100% secure.

Our platform integrates with third-party services that have their own privacy policies. We are not responsible for the privacy practices of external websites or services linked from our platform.

Your information may be processed in locations outside your state or country, including the United States. We ensure appropriate safeguards are in place for such transfers.

Our services are intended for individuals **21 years of age or older**. We do not knowingly collect information from individuals under 21.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website or sending an email. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

• Email: info@krowd.com
• Mail: TeamUP Agency d/b/a Krowd.com, [Your Business Address]